Refund Policy

Last updated: May 2026

We want you to love your Zenda eyewear. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags attached. Items that show signs of use, are scratched, or are missing original packaging will not be accepted.

To initiate a return, please contact us at info@zendaeyewear.com with your order number and reason for return. We will provide you with return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 7–10 business days.

Please note that original shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item, contact us at info@zendaeyewear.com within 14 days of delivery with photos of the damage.

Non-Returnable Items

The following items cannot be returned or refunded:

• Items purchased during final sale or with a non-returnable discount
• Items returned after the 14-day window
• Items showing signs of wear or damage caused by the customer

Late or Missing Refunds

If you haven't received your refund within 10 business days of approval, first check your bank account again and contact your credit card provider, as processing times vary. If you've done all of this and still haven't received your refund, contact us at info@zendaeyewear.com.

Contact

For any questions about returns or refunds, reach us at info@zendaeyewear.com.